Privacy Policy
At Quill Compass, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or engage with our services. By using this site or working with us, you consent to the practices described below.
1. Information We Collect
We collect both personal and non-personal information to provide you with our services, improve user experience, and ensure smooth communication. The types of information we may collect include:
- Personal Information: Name, email address, phone number, billing address, and project-related materials you voluntarily provide via contact forms, emails, or client intake forms.
- Payment Information: We do not store credit card details directly. All payments are processed securely via third-party payment processors (e.g., PayPal, Stripe).
- Usage Data: We may collect anonymized data about how users navigate and interact with our website, such as pages visited, time spent, browser type, and referral sources (via cookies or analytics tools).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries or service requests
- To deliver and manage agreed-upon services
- To send invoices, receipts, and project updates
- To personalize your experience and improve our website
- To send occasional newsletters or promotional emails (only with your consent)
We never sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Store and Protect Your Data
Your data is stored securely using password-protected systems and reputable cloud-based services. We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, or misuse.
While we do our best to safeguard your information, no online system is 100% secure. Therefore, we cannot guarantee the absolute security of your data, but we will always act swiftly to resolve any issues that arise.
4. Sharing Your Information
We only share your information under the following circumstances:
- With third-party service providers who help us deliver our services (e.g., payment processors, cloud storage, design contractors)
- When legally required (e.g., in response to court orders or legal processes)
- With your written permission (e.g., using your project for a portfolio feature, if agreed)
- Each third-party service we use is carefully selected and compliant with privacy standards.
5. Your Rights and Choices
You have the right to:
- Request access to the personal data we hold about you
- Request corrections or updates to your data
- Withdraw consent or request deletion of your information
- Opt out of marketing communications at any time via the unsubscribe link or by contacting us directly
- If you’d like to access, modify, or delete your personal information, email us at info@quillcompass.com.
6. Cookies and Tracking Tools
We may use cookies or similar technologies to analyze site usage and improve your browsing experience. Cookies are small data files stored on your device that help websites remember your preferences. You can adjust your browser settings to refuse cookies, but this may affect certain functionalities on our site.
7. Links to Other Websites
Our website may contain links to external websites (e.g., publishing platforms, partner tools). We are not responsible for the content or privacy practices of those websites. Please review their policies before sharing your information with them.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have received data from someone under 18 without verified parental consent, we will delete it promptly.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date. We encourage you to review this page periodically to stay informed about how we protect your data.
10. Contact Us
If you have any questions or concerns regarding these Terms & Conditions, please contact us at:
Thank you for trusting Quill Compass with your ideas and information. Your privacy matters to us.
Quill Compass provides professional ghostwriting, editing, formatting, and publishing services to help authors create high-quality books. We focus on clear, engaging writing, polished editing, and industry-standard formatting to ensure books are ready for publication. Whether you're self-publishing or aiming for a traditional deal, our team delivers expert support to help your book meet professional standards and reach the right audience.